How to Write the Perfect Job Description for any IT Job

How to Write the Perfect Job Description for any IT Job

When it comes to writing a job description for an IT job, it’s important to follow a few ground rules.

Not only should each employee have a clear job description as part of the HR process, crafting the perfect job description can actually help you to secure the best talent.  But it’s not just that! A poor job description, or none at all could actually be preventing you from hiring the best IT talent.

Here’s our top tips to make your next IT job description the best yet.

IT job title – stay away from buzzwords 

Ensure that you keep your job title simple by using keywords that accurately describe the role. Keep away from using complicated jargon. For example, stick to using standard experience levels such as ‘senior’ rather that ‘VI’. Whilst it’s important to stand out when recruiting, keep the job description as factual as possible to avoid room for confusion.

To begin with, focus on the job title. A job title is the start of the process and will be used to advertise your role.  Consider the level of expertise you want for the job, not just the role itself. If you are looking for a 2nd Line Support engineer, but the experience you need is more Systems Analyst, you’ll need to remember that the job title may put some people off. It’s the age of LinkedIn and people are proud of their achievements and their career. Do bare this in mind when writing your job description.

Job summary – the start of an IT job description

Standing out in a crowded market can be hard. Begin by capturing a candidate’s attention with a short and engaging summary. This should include the expectations of the role and a brief overview of your company. Why are you unique and why is working for you such a fantastic opportunity?  Think of the job description as another step in the journey. Remember that it’s usually what a candidate sees before they come for an interview. Don’t lose their interest at this stage. Remember to still sell the opportunity!

Here’s a top tip to help you stand out –

In the current market more and more that candidates are looking to give something back and this could be your chance to shine. Ask yourself ‘How does this role contribute to making people’s lives better, or solve existing problems?’ then fill in the blank – ‘come and join a team dedicated to…..’  You may be surprised how effective this can be.

coding

Include clear responsibilities and duties for your job

Less is most definitely more!  Whilst you want to clearly define the main responsibilities of the position, make them detailed yet concise.  If there is a lot of responsibilities with the role, why not group them into categories? This will make them much easier to read and absorb.

It’s also important to think long-term too. We advise thinking about how this position will contribute to the goals and business objectives of the company. Is there the potential for advancement for candidates?  By presenting the whole opportunity, you will attract the best candidates.

Refresh often

When you look to hire, do you go to HR and dust off that old job description again?  Has the experience needed changed?  Is the culture different now?  It’s important to make sure that you review and even re-write your job descriptions regularly.  Make sure that it is still fit for purpose!

TOP TIP: – get your employees involved when writing your job description!  No one knows the job better than those that already do it.

Things to avoid when writing your job description

  • Discrimination – Be aware of unconscious bias’s
  • Asking too much – Unrealistic expectations could prevent star candidates from applying
  • Negativity – Be sure to write the description in a positive tone
  • Forgetting about structure – Make the job description easy to read. Bullet points are always a good idea!
  • Being mysterious – Be intriguing without holding back crucial information
  • Mistakes – Check and check again for mistakes.  Candidates will be quick to judge if there are spelling mistakes!

Following these 5 steps to writing a fabulous job description could help you secure your ideal IT candidate.

If you are looking for experienced IT experts for your business, whether permanent or contract get in touch with the team at Langley James today!

Top 4 Tips for Hiring the Right Employee in IT

Top 4 Tips for Hiring the Right Employee in IT

Hiring the right employee is key to the success of your business. But you may find yourself having to be a little more flexible than in previous years. However, there are still some key things you need to look for when hiring.

Ability to produce results

This must come first! You want to hire an IT professional who can achieve the results your need. But how can you still achieve that in a skills short market? Maybe you’re fortunate enough to attract the candidate with the perfect skills and experience. We can help you do that.  However, in some circumstances, the perfect candidate may not exist. Then what? Focusing on that ability to do the job can help. If there’s a candidate that fits all the other criteria, but comes up alit short on experience, it can still work out. Thinking long-term can help you to build your team for the future. Ask yourself if your training plan could get the candidate up to speed within a short time. Could you train someone to do things your way? These candidates are usually the most committed and loyal meaning you cut your recruitment and training spend in the long run.

Fitting into the company culture

Regardless of your current working pattern, it’s key to hire people that fit into your company culture. Someone who thrives in your environment will stay with you longer. Focus on candidate who share your values. Those that care about the same things you do will get a greater sense of satisfaction in their work. Whilst every IT team needs varied personalities, having shared values can help with productivity too. Think about how this person will fit into your current team and the company as a whole.

office

Ambition is important when hiring the right employee

When we talk about ambition, we don’t just mean promotion. Ambition can also be to simply do a good job. Consider your business plan for the next 5 years. Will there be expansion or are you likely to stay consistent? Hiring someone into you team who has strong ambitions for progression won’t work if you’re not able to offer then this opportunity in the future. Whilst it will work for the short term, this person is likely to move on more quickly when another more senior role becomes available elsewhere. However, if you have ambitious growth plans and need people along for the ride, looking for people with ambition is key.

Enthusiasm and passion

Look for IT professionals who are enthusiastic and passionate about what they do. Enthusiasm is a great trait in a new employee! Enthusiastic and outgoing employees are often the first to volunteer for new projects or help with things outside of their day job. So not only will you get more from your new hire, people who love what they do will stay longer.

Hiring the right employee with Langley James

We’ve been helping companies to recruit someone worth recruiting for more than 20 years. We know how to attract the best candidates for your IT jobs. Our extensive database means that we can help you to find the candidates that other recruiters can’t. Want to know more? Get in touch with our expert team today – 0207 788 6600 / 01244 566442

IT Accreditations Explained

IT Accreditations Explained

Microsoft

MCP
Microsoft Certified Professional

Need to pass any one of the current Microsoft certification exams, i.e. one exam on the way to becoming an MCSE, MCSD, etc. The value of this qualification depends on the exam taken and its relevance to the job. Most MCPs are working towards one of the higher qualifications and will become an MCP several times over on their way to achieving it.

MCSD
Microsoft Certified Systems Developer
Highly regarded in the software development field. For
  • Software engineers
  • Software applications engineers
  • Software developers
  • Technical consultants

MCSD is available in
Windows Store Apps
Web Applications
SharePoint Applications
Application Lifecycle Management

MCSE
Microsoft Certified System Engineer
  • Systems engineers
  • Technical support engineers
  • Systems analysts
  • Network analysts
  • Technical consultants
  • Network Security Design and Network Infrastructure Design
  • SQL Server Admin, Design and Implementation
  • Migrating from NT4 and Exchange Server Admin
  • Exchange Server Admin and Design
  • Clustering services

MCSE is available in:-

Server Infrastructure
Desktop Infrastructure
Private Cloud
Messaging
Communication
SharePoint

MCT
Microsoft Certified Trainer
MCTs are Microsoft’s exclusive product evangelists for Microsoft Official Curriculum (MOC). All trainers running Microsoft certification courses have to be MCTs and have to use the official curriculum. Provides certification for both instructional skill and Microsoft product knowledge, although their practical product expertise may be limited.
MOS
Microsoft Office Specialist
End user exams showing competence in using Microsoft Office components. Core certification is any one exam (Word, Excel, PowerPoint, Access, Outlook, Project) Expert requires passing either Word or Excel expert level exam. Master level requires passing both Expert exams plus core exams for PowerPoint, Access and Outlook. The Word, Excel, Access and PowerPoint MOS certificates are comparable to the word processing, spreadsheet, and database and presentation modules of ECDL. The ECDL module on network communication is broader than the Outlook qualification. Also ECDL contains modules on file management and IT basics. ECDL advanced modules in Word and Excel are comparable to the Microsoft Expert exams.

 

 

Cisco

CCNA
Certified Cisco Network Associate
Can install, configure, and operate LAN, WAN and dial access services for small networks (up to 100 nodes). 1 exam.
CCNA Wan Switching
Certified Cisco Network Associate WAN Switching
Can install, configure and operate networks in simple WAN environments. 1 exam.
CCDA
Certified Cisco Design Associate
Can design routed and switched networks involving LAN, WAN and dial access for smaller networks (up to 100 nodes). 1 exam.
CCNP
Certified Cisco Network Professional
Can install, configure and operate LAN, WAN and dial access services for larger networks (to 500 nodes). Need CCNA plus further 5 exams.
CCNP WAN Switching
Certified Cisco Network Professional WAN Switching
Can install, configure and operate networks in complex WAN environments. Need CCNA WAN Switching plus further 4 exams.
CCDP
Certified Cisco Design Professional
Can design routed and switched networks involving LAN, WAN and dial access for larger networks. Need CCNA and CCDA and 5 further exams.
CCDP WAN Switching
Certified Cisco Design Professional WAN Switching
Can design in complex WAN environments. Need CCNA WAN Switching and CCNP WAN Switching and 1 further exam.
CCIE with various specialisations
Certified Cisco Internetwork Expert
Most advanced certification. Specialisations include Routing and Switching (most common), Communications and Services, Security, ISP Dial, SNA/IP Integration, and Design. All involve at least 1 exam and 1 practical exam. CCNP is highly recommended.

 

Juniper

 JNCP Juniper Networks Certification Program The Juniper Networks Certification Program (JNCP) is a multi-tiered program of written and hands-on lab exams that serves to validate the technical skills of networking professionals on Juniper Networks technologies.

 

Apple Mac (iOS)

Apple Certified Mac Technician
Apple Certified Mac Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
Mac Management 10.9
  • Want to know how to add a Mac to a Windows or other standards-based network
  • Support OS X users in a business, education institution or school district
  • Manage networks of OS X systems in an organization — for example, a teacher or a technology specialist who manages classroom networks or computer labs
  • Manage complex, multi-platform networks that include OS X systems
Apple Certified Support Professional (ACSP)
Apple Certified Support Professional (ACSP) certification verifies an understanding of OS X core functionality and an ability to configure key services, perform basic troubleshooting, and support multiple users with essential OS X capabilities. ACSP certification is designed for the help desk professional, technical co-ordinator, or power user who supports OS X users, manages networks, or provides technical support for the Mac.
Apple Certified Technical Coordinator (ACTC)
Apple Certified Technical Coordinator (ACTC) certification verifies a foundation in OS X and OS X Server core functionality and an ability to configure key services and perform basic troubleshooting. ACTC certification is intended for OS X technical coordinators and entry-level system administrators who maintain small to medium networks of computers using OS X Server.

 

VMWare

 Data Center Virtualization
  • VMware Certified Associate – Data Center Virtualization
  • VMware Certified Professional 5 – Data Center
  • VirtualizationVMware Certified Advanced Professional 5 – Data Center Administration
  • VMware Certified Advanced Professional 5 – Data Center Design
  • VMware Certified Design Expert 5 – Data Center Virtualization
Cloud
  • VMware Certified Associate – Cloud
  • VMware Certified Professional – Cloud VMware Certified Professional 6 – Cloud) NEW
  • VMware Certified Design Expert – Cloud
End User Computing
  • VMware Certified Associate – Workforce Mobility
  • VMware Certified Professional 6 – Desktop Certified Professional 5 – Desktop
  • VMware Certified Design Expert-Desktop
Network Virtualization
  • VMware Certified Associate – Network Virtualization
  • VMware Certified Professional – Network Virtualization
  • VMware Certified Implementation Expert – Network Virtualization
  • VMware Certified Design Expert – Network Virtualization (VCDX-NV)
Cloud Application Platform
  • Certified Spring Professional
  • Certified Spring Web Application
  • Spring Enterprise Integration Specialist

 

Prince 2

Prince2 Foundation
The PRINCE2 Foundation qualification will teach you the PRINCE2 principles, terminology and when qualified you will be able to act as an informed member of a project management team using the PRINCE2 methodology within a project environment supporting PRINCE2.PRINCE2 Foundation can be studied on its own or as a prerequisite for the PRINCE2 Practitioner course.
Prince 2 Foundation and Practitioner
The PRINCE2 Practitioner qualification will teach you to apply PRINCE2 to the running and managing of a project within an environment supporting PRINCE2. Once qualified you will be able to apply and tune PRINCE2 to address the needs and problems of a specific project scenario. You will have a comprehensive knowledge of the relationships between the PRINCE2 principles, themes and processes and PRINCE2 products and will understand these elements. In order to sit the PRINCE2 Practitioner examination you must provide proof of having passed one of the following:
  • PRINCE2 Foundation
  • Project Management Professional (PMP)®
  • Certified Associate in Project Management (CAPM)®
  • IPMA Level A (Certified Projects Director)
  • IPMA Level B® (Certified Senior Project Manager)
  • IPMA Level C® (Certified Project Manager)
  • IPMA Level D® (Certified Project Management Associate)

 

ITIL

Foundation
The Foundation level is the entry level qualification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
Practitioner
The Practitioner level is the next stage in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
Intermediate
The Intermediate level qualification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognized qualification.
Expert
The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL qualifications and have attained a well rounded, superior knowledge and skills base in ITIL Best Practices.
Master
To achieve the ITIL Master qualification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

 

Novell

CNA
Certified Novell Administrator
The lowest level of Novell certification and aimed at people supporting users of software. Managing workstations, setting up print servers, sharing software, etc. Certification available for NetWare 5, intraNetWare, NetWare 3, GroupWise 5 and GroupWise 4 One exam. Most CNAs are working towards a CNE and will become a CNA several times over on their way to achieving it.
CNE
Certified Novell Engineer
For those who are involved with higher level network issues including planning, installation, configuration, troubleshooting and upgrade services for networks. In NetWare 5, intraNetWare, NetWare 3, GroupWise 5 and GroupWise 4. Number of required exams varies with the track chosen but is typically 3 to 5, plus one elective.
MCNE
Master Certified Novell Engineer
Multi vendor, multi solution specialists. Required to pass CNE plus 1 required and 3 elective exams.
CDE
Certified Directory Engineer
A performance-based certification for the experienced IT professional. Targeted at consultants and senior level engineers involved in the design, implementation, optimization and maintenance of directories and directory solutions. Need to have some certification already. e.g.CNE, MCSE, Compaq, Cisco, Lotus, etc. Exams and requirements depend on the certification held.
CNI
Certified Novell Instructor
Qualified to teach Novell certification courses. Need to be a CNE plus complete a Certified Technical Trainer qualification or similar.

 

Solaris

Sun Certified System Administrator for Solaris
For system administrators performing essential system administration procedures on the Solaris Operating Environment and technical application support staff responsible for administering a networked server running on the Solaris Operating Environment. 2 exams.
Sun Certified Network Administrator for Solaris
For experienced system administrators responsible for administering Sun systems in a networked environment that includes LANs and Solaris Operating Systems. Must be a Sun Certified Solaris Operating Environment System Administrator. 1 further exam.

 

RedHat

RHCE Red Hat Certified Engineer Expert Red Hat Linux administrator

 

CompTIA A+

A+
Foundation level, vendor neutral certification in PC technologies, LANs and WANs, operating systems.
CDIA+
Certified Document Imaging Architect
Knowledge of all major areas and technologies needed to plan, design and implement an imaging system.
Cloud+
The CompTIA Cloud+ certification covers standard methodology required to securely implement and maintain cloud technologies.
Network+
Foundation level, vendor neutral certification in cables and devices, protocols, operating systems, network design, implementation and maintenance.
Server+
A new, vendor neutral certification covering advanced PC hardware issues, such as RAID, SCSI, multiple CPUs, SANs – and more.
Linux+
Foundation level, vendor neutral certification in Linux
ITProject+
Vendor neutral certification showing competance and professionalism in IT project management.
CTT+
Certified Technical Trainer
Vendor neutral certification to show an achievement of excellence in technical instruction. Covers both instructional skills and technical skills.
CASP
CompTIA Advanced Security Practitioner
The CompTIA Advanced Security Practitioner (CASP) certification designates IT professionals with advanced-level security skills and knowledge.
Mobile App Security+
The CompTIA Mobile App Security+ certification ensures that developers have the knowledge and skills necessary to design and build secure applications.

 

Preparing Your Business for the Build-up to Christmas

Preparing Your Business for the Build-up to Christmas

As we approach the end of November, there’s no getting away from the fact that Christmas is just around the corner. And after a couple of years of false starts, this year is set to be a big celebration. With many houses already proudly displaying their Christmas trees and Christmas lights being switched on around the country, it really is beginning to look a lot like Christmas!

But how does Christmas impact your business? And more importantly, are you ready? We share our top tips to prepare your business for the build-up to Christmas.

Covering Leave

It’s inevitable that employees will want to take leave this time of year. And after the last two years, employees may be keen to use their rolled-over holiday this year. If it’s typically a quiet time of year for your business this shouldn’t be too much of an issue. However, it’s all in the planning. Encourage employees to book their leave in advance. And, introduce a deadline for booking Christmas leave. This is one way to make sure leave is fair and you have time to arrange cover if needed.

If cover for certain roles is essential organise this as far in advance as possible. It’s the most sensible approach. Outside cover could be tricky to find at short notice, not to mention expensive. Drafting in current employees to cover extra tasks could be the best solution. But you’ll need to have arrangements and procedures in place in advance to make sure workload is fair and achievable. Christmas bonuses or prizes could be on offer to incentivise extra work over the Christmas period.

We’ve been supplying IT contractors to business across the UK for over 20 years. If you would like to talk to us about Christmas cover, get in touch with our team today.

Office Christmas Party Issues

Christmas parties can be great fun. However, they also create a melting pot of different personalities, built up workplace tensions and alcohol. All of which sometimes leads to trouble! Choosing and deciding on the venue and the type of event is the first hurdle. Keeping everyone happy, especially when there is a mixture of personalities and age groups isn’t always easy. Try a vote on a range of options or try a ‘two phase’ event. Perhaps with a Christmas lunch for everyone followed by drinks and some dancing for anyone who wants to keep the party going.

party

Having your Christmas party offsite is the best idea so any potential problems don’t occur on your business property. If you’re hiring out a venue, hiring caterers or entertainers make sure these are booked in early and that you have everything confirmed in writing or a contract. If you feel it’s necessary you could always update your employee handbook and send out a copy of the general code of conduct prior to the event, to cover anyone who’s likely to be caught near a photocopier or under the mistletoe!

A Change of Pace at Christmas

Unless your business is retail where the pace gets a lot quicker this time of year, the lead up to Christmas usually sees things winding down in the office. To avoid boredom or wasted time, use any spare time wisely. Have your employees clear out old files, organise databases and folders and get those jobs done that just keep falling off the to do list. These kind of tasks can be mundane, so add some festive spice to boring chores and offer rewards. Hold Christmas raffles, quizzes or advent calendars to brighten things up and boost motivation.

Snow Days

Do you have a winter weather policy? If the weather is really bad, do your employees know what the correct protocol is? The procedures should be emailed around at this time of year so everyone is clear on what to do. If a cold spell is forecast consider a plan for phone lines going down, pipes freezing up and transport being disrupted.

Planning is the key to most issues you’ll face this winter, and anytime in fact. Trying to foresee any potential issues will help things run smoothly. If you’d like help or advice with you staffing over the Christmas period you can get in touch with us here.

Using Langley James to hire an IT contractor this Christmas

We can supply you with an expert IT contractor, within budget, to carry out your project to a strict timeframe. Giving you peace of mind by knowing the exact cost of the project from the outset. And allowing day to day IT operations to carry on as seamlessly as possible.

Let us find you an expert IT Contractor who not only has the t-shirt but is going back to remake the film.  Now is a great time to get on with those projects that have been hanging around and getting specialist contractors has never been cheaper than it is now. You can buy in an expert who can turn a project around to a set schedule and budget.

We have been recruiting IT contractors and permanent IT staff since 1999. We have an extensive network of experienced contractors as result. Get in touch with our expert team today to find out more about hiring an IT contractor today.

Soft Skills in IT Recruitment and How to Assess Them

Soft Skills and How to Assess Them 

Assessing a candidate’s professional or ‘hard’ skill proficiency, such as technical skills, Active Directory or SQL, etc, is pretty straight forward, especially if the interviewer is experienced in the same thing. However, digging deeper into how a person ticks as a human being can be tricky for most managers if unprepared…

The concepts behind the modern terms ‘hard’ and ‘soft’ skills are far from new. In fact, for as long as people have been employing other people, soft skills, such as social ability, aptitude, behaviour and ethics, have always been key considerations alongside practical, hard skills. In relatively recent years, as recruiting practices and processes have become more sophisticated, skills have been categorised in various ways to help employers devise more effective methods of assessment.  

However, according to an extensive survey conducted by LinkedIn, over 60% of recruiting managers agreed that exploring soft skills in an interview is difficult. In our experience as IT recruiters, the majority of clients state early on what soft skills they need, however, few seem to have robust strategies in place to assess beyond the core, hard skill requirements, acting largely on gut feeling and assumption. 

Furthermore, in the post COVID-19 world, soft skill assessment during remote interviewing is proving especially difficult for many clients. Several managers have recently reported to us at Langley James IT Recruitment, an extra level of disconnect while interviewing online, perhaps stemming from reduced body language opportunities.  

In this blog, we will explore the nature of hard and soft skills along with useful ideas, tips and advice on how to gain better soft skill insight from your next interview, significantly raising your chances of recruiting success.

What is the difference between a soft skill and a hard skill? 

Put simply, a hard skill is a practical, measurable ability that can be learned by a person irrespective of their character traits and cognitive talent. The overwhelming majority of IT Recruitment job descriptions are dominated by hard skill requirements. Candidates in the IT sector are often judged almost exclusively on their hard skills such as programming languages, operating software experience, infrastructure implementation, etc.

Soft skills, on the other hand, are orientated around human characteristics. For example, problem-solving, emotional intelligence, communication, crisis management, etc. As such, these skills are far harder to investigate during a short interview and can be easily misjudged or misinterpreted. 

The Goal

Before creating lists of criteria and questions, start at the very beginning by asking this question: 

“What soft skills do I need candidates to demonstrate for this vacancy, and to work with me, my team, and my company?”

It is important to consider the whole picture including your company’s culture, values, standards and style in addition to your own departmental and personal staff expectations. When these elements are bolted to the list of soft skills required for the vacancy itself, you should be left with a comprehensive list.

Categories 

Now we have a good idea of what soft skills need to be investigated, separate your list and look for opportunities to merge. For example, culture fit questions may encompass the company, the department and your own needs that perhaps can be amalgamated. 

Next, identify any categories that may require deeper investigation, for example ‘leadership’ might include motivation, teamwork, delegation, etc, as subheadings.  

It is important not to lose sight of context, especially when looking into soft skills with broad terms such as communication. After all, someone’s communication skills may vary greatly depending on the scenario from delegating to a subordinate to presenting to a board of directors.

Keep in mind that unless you intend to interview someone for hours, you will have limited time. This means prioritising essential soft skills, with a view to perhaps further explore the remainder in the next stages. 

Here is an example of how to apply this method:

An IT Manager working for a reputable legal firm is looking to recruit a 2nd Line IT Engineer to support the company’s 300 users, ranging from admin staff right up to board level. In no time at all, the manager identifies a range of hard skill requirements including windows, Microsoft Office 365, Azure, etc. 

However, historically IT staff have struggled to inspire confidence with several senior people, one being the CEO. The IT Manager really wants the new IT engineer to be a great communicator with strong rapport-building skills, capable of managing user expectations and solving problems without baffling people with technical jargon. Furthermore, she wants the IT Engineer to be experienced enough to mentor junior members of the team and share their wisdom in how to get the best from stakeholder management. 

The IT Manager creates a list of soft skills she would like to explore during an interview:

 

  • Communication 
  • Relationship building 
  • Empathy 
  • Patience 
  • Leadership 
  • Adaptability 
  • Culture fit 
  • Organisation including how to prioritise 

 

 

Questions

Someone once said “the answers we get are only as good as the questions we ask” which in the case of soft skill exploration could not be more correct. To properly explore a candidate’s soft skill, exclusively ask open-ended questions to encourage full and complete answers and be interested in conversationally exploring their answers.  (click here to learn more about open questions and demands) * 

The two main soft skill question types are behavioural and situational. a behavioural interview question explores the person’s experience such as, “tell me about a time when you successfully overcame a difficult relationship…” Whereas, a situational interview question is a strictly hypothetical question. For example, “imagine you’re under a desk fixing a cabling issue when a director calls because they can’t remember their password, what would you do?”

The great thing about soft skills is that they apply to all aspects of life. How a person might support a loved one at a time of crisis, how a person might react to personal bad news while at work, how a person might feel if a colleague were promoted above them etc.  All of this will give you useful insight into how a person engages with the world and other people. So, be creative with your questions and don’t feel restricted to situations and behaviours found only in the workplace.  

Communication 

  • How do you explain complex IT solutions to non-technical people? Give an example where you failed to achieve that and what was the outcome
  • What did you learn?
  • Tell me about an occasion where your manager or colleague fundamentally disagreed with your opinion or chosen course of action.
  • How did that make you feel? 
  • What was the outcome
  • Describe a complex project you were involved in dealing with multiple stakeholders. How did you keep everyone happy and engaged?

 

 

communication cartoon

Relationship building 

  • Give me examples of personalities you’ve encountered supporting IT at the senior level. 
  • Describe the problems you encountered with them.
  • What solutions did you come up with?
  • What was the outcome?
  • Tell me about a time when you’ve needed to make a good impression and how did you do it?
  • How did that make you feel? 
  • When supporting 300 users, pleasing everyone is hard. How do ensure people are happy with your service delivery?

 

 

Relationship building cartoon

Empathy 

  • What would you do if a senior ranking member of staff shouted at you down the phone because their computer was failing to perform? 
  • Tell me about your relationships with colleagues in your last job
  • Give me an example of a time when you had to inspire others to achieve a common goal 
Empathy

Tips

  • Ask for examples every time. Understanding context is critical in assessing experience suitability. Follow up with gentle demands for more information such a “tell me more about… ” or “elaborate on…”
  • Explore the candidate’s soft skills before discussing the company brand and your own values etc. You don’t want to give them the answers before you ask! 
  • Try and keep this section of the interview conversational in an effort to draw out the candidates true personality. 
  • Try sharing some of your own anecdotal tales to give the candidate confidence in giving less guarded answers.
  • If you don’t get the answer you expect, be mindful but the candidate may not have understood the question correctly. Consider asking the same question in a different way. 
  • Try partnering hard and soft questioning by asking follow up questions. That way the interview will less disjointed, more conversational, and directly related how a person felt or behaved at the time. For example, while exploring Excel skill, ask for an example of a project involving Excel and perhaps explore decisions made along the way, people they worked with, decisions made above, how they communicated problems, etc
  • Don’t restrict yourself to the job requirements. Gain valuable insight in to their way of thinking by asking questions surrounding their hobbies, interests and personal life.  

Summary 

Soft skill questioning is no different to asking anything else in the interview process. A well thought out set of requirements coupled with deliberately prepared questions will set you on the right track for gaining that elusive insight. 

Questions can be reused as a future interviews but we would recommend that Recruiters draft up a fresh set of questions for every role. Experiment with your questions and style to figure out what works for you. As described in our previous blog on ‘candidate pre-employment testing’, there are software solutions designed to yield soft skill insight however in our experience, person to person, relatable questioning and conversation yields better, more convincing results. All it takes is the confidence to try. 

If the majority of your recruitment interviewing is done online, you might feeling a lack of body language assessment is holding you back from identifying softskills however, as demonstrated in this blog, you need not rely on body language and gut feel to explore these key vacancy requirements. 

 

When Employees Take The Festive Fun Too Far…

The Christmas adverts are on the telly, lists of ‘must-have’ presents are being compiled and carols will soon accompany shoppers on their travails, but as the works Christmas party looms, it is important organisations don’t get too caught up in the festive spirit.

Abigail Halcarz, employment lawyer at leading UK law firm SGH Martineau warns: “Whilst no-one wants to play the Grinch, it is worth reminding organisations that the Christmas party is essentially just an extension of the workplace; employers should be prepared in advance and protect themselves from unnecessary employment issues following the event.

“From an employment law perspective, although the party may take place outside of the workplace and out of normal office hours, there remains the risk that an employer will be liable for the actions of its staff.

“Most concerning from an employer’s perspective, is the potential liability for acts of discrimination or harassment by its staff. At a Christmas party, where employees can easily forget work and get carried away with the atmosphere, many will say and do things they would not normally consider doing.

“The most likely form of discrimination or harassment to be witnessed at a Christmas party is sexual, but the discrimination or harassment could be on a number of other prohibited grounds, including race, age and sexual orientation – we can all imagine the scenario.

“Other types of inappropriate behaviour are just as common, such as drink-fuelled aggression directed at colleagues or indeed senior management, often resulting from the releasing of tensions that may have built up over long periods of time in the workplace.

“Such behaviour could lead to claims for potentially unlimited compensation against both the employer and the employee responsible. The time and effort required by management in dealing with any grievance and/or disciplinary issues arising from any such incident, should also not be forgotten.

“Incidents such as these are unfortunately all too common and every January, employment lawyers will be inundated with calls from clients that begin: “There was an unfortunate event at our Christmas party…”. To lessen the risk of being that client, employers should firstly recognise the potential for problems and take the following steps:

• Invites should go to everyone, including those on family-related leave, or absent through illness or injury, as not doing so might result in claims of discrimination;
• When employees can bring partners, do not discriminate on the grounds of sexual orientation and assume all partners will be of the opposite sex;
• Ensure that you have an equal opportunities/anti-harassment policy in place;
• Shortly before the Christmas party, remind employees of the existence of the policy and confirm that it applies equally to business events outside of the workplace and outside of office hours;
• Tell employees to enjoy themselves and have a good time, but remind them that inappropriate behaviour will not be tolerated and could result in disciplinary action;
• If hired entertainers tell racist, sexist or offensive jokes and the employer does not fulfil its duty to protect employees from this unwanted conduct, it could be liable for harassment claims;
• Consider limiting the bar tab. Arguably it is irresponsible to provide limitless quantities of free alcohol to staff and a limitless free bar would not assist in defending any legal action resulting from an act carried out by a member of staff that was aggravated by alcohol consumption;
• Consider appointing a senior, responsible employee to stay sober, monitor behaviour and step in if necessary.

Christmas Gifts with a hidden agenda…

Given the inevitable gifts and invitations to other organisations’ Christmas festivities it is important for employers to be mindful of their potential liability under the Bribery Act 2010. The failure to prevent bribery and corruption is a strict liability and the only defence is if the employer can show that it has ‘adequate procedures’ in place to prevent bribery and corruption.

All organisations, irrespective of their size, should have policies in place and employees should be reminded of what is and isn’t acceptable. Liability arises from both offering and receiving bribes. Reasonable gifts and hospitality, such as a bottle of wine or an invitation to dinner should not raise too much concern, but if employees are whisked away on a private jet, sipping champagne to meet Father Christmas in Lapland, questions may need to be asked!

Soft Skills Gaining Importance in IT Recruitment

Soft Skills gaining importance in IT Recruitment

 

Adaptability is a priority in IT Recruitment…

IT Recruitment experts have been persuading employers to weigh a candidate’s soft skills over their hard skills when recruiting. Employees can learn technical skills on the job, while things like collaboration or creativity are often more challenging to nurture.

Until recently, there has been little focus on soft skills. Plus, in a pre- Covid candidate-driven market, it was difficult to find good candidates without adding more requirements

Now mid pandemic, the stakes could not be higher. In no time at all,  the lowest unemployment rate in recent history transform into one of the highest as the pandemic runs rampant through the economy.

The impact on recruiting has been high. Most companies are recruiting on more restricted budgets with fewer resources. Suddenly, a soft skill like adaptability is one of the best qualities a candidate can have.

Employers’ priorities have changed. Maybe it took a pandemic to finally prioritize soft skills.

Leading up to the pandemic, soft skills were always a factor for recruiting decisions, but they were not essential requirements. Traits like adaptability and flexibility have always been requested in a candidate, but not necessarily compulsory.  

In this current market, employees who are not adaptable or flexible, open to frequent changes in priorities, and can demonstrate a history of that, are not being offered the job!

So what does adaptability look like?

  • Willing to help with tasks as needed, even if someone was hired for something different
  • Taking over a colleague’s role 
  • Working on a different project than qualified for.

In today’s new paradigm, flexibility, strong communication skills, and the ability to adapt as working conditions evolve are the most important qualities a candidate can have. This is a shift in priorities that we at Langley James IT Recruitment are seeing across many sectors.

A survey carried out in July 2020 of 700+ recruiters on everything from how they were using their time during COVID-19, to whether or not they were on a hiring freeze. The results demonstrated a resilient picture during this crisis. When it came to skills prioritised in recruiting, over 60% of respondents agreed that they will need to recruit employees with skills that were not necessary pre-pandemic. These included: 

  • Adaptability (68%)
  • Communication (60%)
  • Technology proficiency (58%)
  • Resilience (47%)
  • Change management (28%)

 Why are these skills considered “new” by recruiters in 2020? Experts have been practically screaming this to employers for years to prioritise such skills.

Maybe it took extreme external pressure to change old habits and priorities. With Businesses across all sectors are facing new levels of uncertainty, we are seeing soft skills come into their own. The challenge going forward, though, will be how to screen for them.

The Impact on Screening

Perhaps another reason why recruiters have been slow to prioritise soft skills is that these skills can be tricky to measure. Employers need to standardise screening for soft skills through a mixture of behavioral interviewing and automated assessments during their hiring process to help recruit managers address and measure capabilities accordingly. Here are three best practices we at Langley James IT Recruitment have found can help:

  • Apply empathy. It’s important to screen for adaptability, but you also have to show candidates your business is adaptable and empathetic, too. While the pandemic has resulted in a plethora of candidates to the market, that doesn’t mean recruiting will be easy. Most employees want to feel safe in their place of work and know that their employer will look after them if they get sick.
  • Apply behavioral interviews. Communication is part of daily work, and the best way to know if a candidate has good communication skills is to understand how they handled situations in the past. Behavioral interviewing allows you to do just that and role-play to understand those experiences.
  • Apply automation. Automated assessments allow for reduced bias and the ability for recruiters to cast a wider net. 

It is difficult to predict whether the prioritisation of soft skills will become normalised after COVID-19, . The workplace is changing and the things that make people human —  empathy, creativity, resilience, and emotional intelligence — will always remain the greatest assets as employees.

 

5 Tips to Attract Great Candidates to Your Company

When it comes to recruiting, it is essential to make the right choice and this means being able to attract talented individuals. Attracting talent is not just about instructing a number of agencies.  The right agency will be able to not only attract candidates from a multitude of different areas and networks in the right places, but also represent your company in a way that will ensure they want to join, especially in competitive times such as these. Highly qualified and experienced individuals now have their pick when it comes to joining a company, so it is important to choose the right recruitment partner for you.

Clear Job Description
Job descriptions are often thrown together quickly and without a lot of thought, but this can be a major error to make.  Often, job descriptions are simply an exhaustive list of duties and expectations whereas the focus really needs to also be on what you can offer the candidate.  Don’t forget the WIIFM – What’s In It For Me.  Make sure you are clear about any incentives you can offer, including salary increments, bonuses and flexible working.  This is the first thing a candidate sees from your company and it’s a really important first impression.  Don’t lose the best people with a poor spec – we are happy to offer advice and guidance.

Quick Response
Don’t wait for weeks after the closing date of your application to get back to the agency regarding the candidates as this is the sure-fire way to lose good people. You should endeavour to respond to applications within 24 hours and get interviews set up within a day or two. With the market as it is at the moment, talented candidates looking for new roles are having back to back interviews and choosing from up to 5 offers within a week!  They have a lot of choice, so the quicker you act, the more professional you will look and the more likely you will secure your next superstar.

Positive Interviewers
Choose your interview panel wisely. If you have two positive, energetic interviewers, they will instantly make the company appealing.  Remember that an interview should be a 2 way conversation and is as much about the candidate asking questions as it is the interviewer.  It’s a fine line between really selling the role and delving into the technical requirements – getting the balance right is the challenge.  You may want to read more in our Taboo Interview Questions blog.

On-boarding
The last thing you want is to go through the whole hiring process, only for the candidate to leave after the first few days. This is frustrating and it can also be damaging to the reputation of your company. The first few days are imperative for helping to ensure people join your business and stay, so introduce a strong and engaging induction process. Make sure candidates know their way around and the departments they will be involved with. Introduce them to people and don’t leave them wandering around aimlessly. Simple steps like making sure they have someone to spend lunch with can go a long way to getting the best out of them and to help ensure high retention levels and a strong reputation.

For these and other advice to attract the best people to your company in this highly competitive market, why not give us a call on 0207 788 6600 and find out why so many companies chose Langley James as their trusted recruitment partner.

A Performance review digital tool for delivering effective performance reviews

A Performance review digital tool for delivering effective performance reviews

ForMi is a digital tool that for assists delivering effectice performance reviews to assist in development of your people in a way that empowers them to take ownership, builds and strengthens and support wellbeing

ForMi is a digital tool for delivering effective performace reviews

ForMi is a digital tool for delivering effective performace reviews

The application has been developed for businesses that want a committed and engaged workforce that are motivated to improve, have clear direction and are provided with equal opportunities.

Professional development activity is the foundation to achieving this but too often the coordination and administration of it becomes over bearing and consequently its effectiveness is eroded.

It is available as an App and a desktop solution, ForMi does all the things you would expect of a professional development tool (e.g. captures goals, achievements, documents review process etc.) but does this in an innovative way that negates the usual delivery challenges.

Does this sound familiar ?

“My reviews aren’t frequent enough.”

“Feedback and goals just get put in the drawer and forgotten about until the next review”

“As a manager. I just don’t have the time to complete all the reviews I’m supposed to”

“Reviews just focus on what I’ve done and not what I can do in the future”

“Reviews are too subjective and don’t eveidence my achievements”

“Feedback just comes from my manager which gives a too narrower view”

“Conversations just focus on ares of weakness, rather than capitalisinfg on my strengths”

“Trying to manage and develoop people working remotely is a real challenge”

 

ForMi Appraisal tool overview

ForMi Appraisal tool overview

ForMi Appraisal too overview2

ForMi Appraisal too overview2

ForMi is a person-centred planning and outcome recording tool for employees or individuals receiving personalised support. The system makes the whole planning, goal setting and review process come alive and gives ownership to the individual as far as possible which in turn motivates them to achieve and develop.

Features

  • Record a Person-centred strength-based personal profile
  • Set high-level individualised goals
  • Record baseline rating of each goal on 0-10 scale
  • Identify any relevant standardised KPIs or outcome frameworks
  • Tag personalised goals against standardised KPIs
  • Add actions and link to high-level goals
  • Set up individualised Circle of Support for each Supported User
  • Record Story in words and pictures on a timeline
  • Record and manage regular reviews to rate progress and outcomes
  • Set up Story Wall to capture achievements beyond programme end

Benefits

  • Supported individuals take maximum control of their own plan
  • The organisation manages the process through an online control panel
  • Individual’s progression is recorded in real time via an App
  • Professionals and others work together in a joined-up way
  • Personalised goals can be mapped against any standardised KPIs
  • Evidence of progression is both quantitative and qualitative
  • Story Wall allows individuals to keep a record of achievements

To find out more and get a demo of ForMi contact James – jt@langleyjames.com

www.here2there.me.uk/formi/business

Government unveils significant reforms to employment rights

Government unveils significant reforms to employment rights

Ministers have unveiled the Employment Rights Bill to help deliver economic security and growth to businesses, workers and communities across the UK.

Employment Rights Bill

Employment Rights Bill

  • Legislation introduced in Parliament to upgrade workers’ rights across the UK, tackle poor working conditions and benefit businesses and workers alike
  • Ahead of International Investment Summit, government reveals landmark reforms in under 100 days to boost pay and productivity, showing the benefits of a ‘pro-business, pro-worker’ approach
  • New balance for early months of a job at heart of pragmatic reforms to help drive growth in the economy and support more people into secure work
  • Employment Rights Bill will end exploitative zero-hour contracts and unscrupulous fire and rehire practices, while establishing rights to bereavement and parental leave from day one

On Thursday 10th October ministers have unveiled the Employment Rights Bill, introduced within 100 days of the new government coming to office, to help deliver economic security and growth to businesses, workers and communities across the UK.

Getting the labour market moving again is essential to economic growth with one in five UK businesses with more than 10 employees reporting staff shortages. Flexibility, for workers and businesses alike, is key to answering this challenge and is at the heart of the legislation to upgrade the law to ensure it is fit for modern life and a modern economy.

The existing two-year qualifying period for protections from unfair dismissal will be removed, delivering on the manifesto commitment to ensure that all workers have a right to these protections from day one on the job.

The government will also consult on a new statutory probation period for companies’ new hires. This will allow for a proper assessment of an employee’s suitability to a role as well as reassuring employees that they have rights from day one, enabling businesses to take chances on hires while giving more people confidence to re-enter the job market or change careers, improving their living standards.

The bill will bring forward 28 individual employment reforms, from ending exploitative zero hours contracts and fire and rehire practices to establishing day one rights for paternity, parental and bereavement leave for millions of workers. Statutory sick pay will also be strengthened, removing the lower earnings limit for all workers and cutting out the waiting period before sick pay kicks in.

Accompanying this will be measures to help make the workplace more compatible with people’s lives, with flexible working made the default where practical. Large employers will also be required to create action plans on addressing gender pay gaps and supporting employees through the menopause, and protections against dismissal will be strengthened for pregnant women and new mothers. This is all with the intention of keeping people in work for longer, reducing recruitment costs for employers by increasing staff retention and helping the economy grow.

A new Fair Work Agency bringing together existing enforcement bodies will also be established to enforce rights such as holiday pay and support employers looking for guidance on how to comply with the law.

Deputy Prime Minister Angela Rayner said:

This government is delivering the biggest upgrade to rights at work for a generation, boosting pay and productivity with employment laws fit for a modern economy. We’re turning the page on an economy riven with insecurity, ravaged by dire productivity and blighted by low pay.

The UK’s out-of-date employment laws are holding our country back and failing business and workers alike. Our plans to make work pay will deliver security in work as the foundation for boosting productivity and growing our economy to make working people better off and realise our potential.

Too many people are drawn into a race to the bottom, denied the security they need to raise a family while businesses are unable to retain the workers they need to grow. We’re raising the floor on rights at work to deliver a stronger, fairer and brighter future of work for Britain.

Business Secretary Jonathan Reynolds said:

It is our mission to get the economy moving and create the long term, sustainable growth that people and businesses across the country need. Our plan will give the world of work a much needed upgrade, boosting pay and productivity.

The best employers know that employees are more productive when they are happy at work.  That is why it’s vital to give employers the flexibility they need to grow whilst ending unscrupulous and unfair practices.

This upgrade to our laws will ensure they are fit for modern life, raise living standards and provide opportunity and security for businesses, workers and communities across the country.

Alongside the legislation, a ‘Next Steps’ document for the Make Work Pay Plan has been published outlining the government’s vision and long-term plans and setting out our ambitions for the plan to grow the economy, raise living standards across the country and create opportunities for all.

Ending one-sided flexibility

The legislation will level the playing field where all parties understand what is required of them and good employers aren’t undercut by bad ones.

The bill will end exploitative zero hours contracts, following research that shows 84% of zero hours workers would rather have guaranteed hours. They, along with those on low hours contracts, will now have the right to a guaranteed hours contract if they work regular hours over a defined period, giving them security of earnings whilst allowing people to remain on zero hours contracts where they prefer to. According to TUC research nearly two thirds of managers (64%) believe ending zero hours contracts would have a positive impact on their business.

Ending unscrupulous employment practices is a priority for this government and none more so than shutting down the loopholes that allow bullying fire and rehire and fire and replace to continue. The government is closing these loopholes and putting in place measures to give greater protections against unfair dismissal from day one, ensuring that the feeling of security at work is no longer a luxury for the privileged few.

This bill turns the page on the previously ineffective, costly and conflicting approach to dealing with industrial relations that has brought so much disruption to businesses and livelihoods. lt repeals the anti-union legislation put in place by the previous administration, including the Minimum Service Levels (Strikes) Act legislation that failed to prevent a single day of industrial action while in force.

Employment Rights Minister Justin Madders said:

We know that most employers proudly treat their staff well. However, for decades as the world of work has changed, employment rights have failed to keep pace, with an increase in one-sided flexibility slowing the potential for growth in the economy.

The steps we’re taking today will finally right these wrongs, working in partnership with business and unions to kickstart economic growth that will benefit them, their workers and local communities.

From tackling fire and rehire to ending exploitative zero hours contracts, we are delivering a modern economy that drives up living standards for families across the UK.

Supporting working families

Too many people find that the current system isn’t compatible with the realities of everyday life, whether that’s raising children or supporting a loved one with a health condition. The government wants to make sure that everyone can get on in work and not be held back because work isn’t compatible with important family responsibilities.

That is why the government will:

  • Change the law to make flexible working the default for all, unless the employer can prove it’s unreasonable.
  • Set a clear standard for employers by establishing a new right to bereavement leave, with the entitlement sculpted with the needs of employees and the concerns of employers at the forefront.
  • Deliver stronger protections for pregnant women and new mothers returning to work including protection from dismissal whilst pregnant, on maternity leave and within six months of returning to work.
  • Tackle low pay by accounting for cost of living when setting the Minimum Wage and remove discriminatory age bands.
  • Establish a new Fair Work Agency that will bring together different government enforcement bodies, enforce holiday pay for the first time and strengthen statutory sick pay. It will create a stronger, recognisable single organisation that people know where to go for help – with better support for employers who want to comply with the law and tough action on the minority who deliberately flout it.

Beyond the bill

The Make Work Pay Plan doesn’t stop with this bill. Continuing to reform employment rights in line with changes to the economy and labour market is critical to maintaining growth, prosperity and opportunity. As an outlook to the future, the government has also today published a Next Steps document that outlines reforms it will look to implement in the future.

Subject to consultations, this includes:

  • A Right to Switch Off, preventing employees from being contacted out of hours, except in exceptional circumstances, to allow them the rest and get the recuperation they need to give 100% during their shift.
  • A strong commitment to end pay discrimination by expanding the Equality (Race and Disparity) Bill to make it mandatory for large employers to report their ethnicity and disability pay gap.
  • A move towards a single status of worker and transition towards a simpler two-part framework for employment status.
  • Reviews into the parental leave and carers leave systems to ensure they are delivering for employers, workers and their loved ones.

Responding to the government’s initiative, these businesses and employee groups have said:

Shirine Khoury-Haq, CEO of the Co-op, said:

We support the Government’s ambitions to strengthen rights for workers and value the co-operative approach to involve employers in the reforms. As the UK’s largest consumer co-operative, Co-op has long supported colleagues to have good working lives, with policies like our leading bereavement leave, day one right to request flexible working arrangements, and menopause support already in place. The positive impact of these policies is clear to see.

Being able to support colleagues when they need it, and in particular women, parents and carers, helps retain valuable talent and makes good business sense. We look forward to continuing to work with Government to make work pay and to deliver economic growth.”

Paul Nowak, TUC General Secretary, said:

After 14 years of stagnating living standards, working people desperately need secure jobs they can build a decent life on.

Whether it’s tackling the scourge of zero-hours contracts and fire and rehire, improving access to sick pay and parental leave, or clamping down on exploitation – this Bill highlights the Government’s commitment to upgrade rights and protections for millions.

Driving up employment standards is good for workers, good for business and good for growth. While there is still detail to be worked through, it is time to write a positive new chapter for working people in this country.”

Jane van Zyl, CEO at Working Families, said:

As campaigners for better rights for working parents and carers, we’re pleased there is hope on the horizon for the millions who stand to benefit from the transformational changes in the proposed Employment Bill.

Establishing workplace rights from day one and making flexible working the default could be the key to unlocking labour market mobility, with the promise of getting the economy moving and ensuring parents and carers are not held back in their careers. In addition, we welcome any strengthening of legislation that helps protect pregnant women and new mothers against losing their jobs unfairly at a vulnerable time in their lives.

The proposals in the Plan to Make Work Pay have the potential to remove barriers in the workplace, give a better start for new parents and reduce gendered roles in caring. The message it sends that worker’s rights matter, and the willingness to address inequalities, is very promising.”

Simon Roberts, Chief Executive of Sainsbury’s, said:

As one of the UK’s largest employers we put our colleagues at the heart of everything we do. We see the clear link between engaged, motivated colleagues and business performance and that is why we have increased colleague pay by over 50% in the last 5 years.

We share the Government’s vision of making work pay, enabling growth and driving productivity. We welcome today’s announcement and Government engagement with business to date and look forward to seeing progress on business rates reform, which would deliver real benefits for our colleagues, customers and communities.”

Peter Cheese, Chief Executive of CIPD, the professional body for HR and Learning & Development professionals, said:

We share the Government’s ambition to raise employment standards and job quality through the Employment Rights Bill as part of the wider Make Work Pay agenda.

The changes being proposed represent the greatest update in employment legislation in decades. We’re pleased to see the ongoing commitment from Government to engage with the business community to work through the important details to ensure they have a positive impact for both employers and workers.”

Jemima Olchawski, CEO of Fawcett Society, said:

Today’s draft employment bill is a win for women. Fawcett and our members have campaigned long and hard to see government chart a new course for inclusive economic growth and to improve women’s working lives. We share this government’s ambition to ensure all women can thrive at work and fully contribute to the economy.”

Mark Reynolds, Mace Group Chair and Chief Executive, said:###

Ensuring British workers are supported with strong employment rights benefits everyone – employers as well as employees. This package of reforms is a welcome insight into the Government’s plans and show that they have engaged extensively with businesses and taken a pragmatic approach. We’re pleased to support it; both on behalf of Mace and the wider construction industry. We look forward to working closely with the Government as they take these plans forward.”

Brian McNamara, CEO of Haleon, said:

It is crucial that the Government continues to engage with the business community on such an important piece of legislation and we welcome the dialogue to date. Haleon is committed to creating an inclusive culture that provides all employees with equal opportunities.  This is central to our company strategy and will be core to our future success.”

Greg Jackson, CEO of Octopus Energy, said:

In formulating these proposals it’s clear that the government has listened to both workers and employers to create protections against bad practices while enabling good businesses to invest in growth and training. For example, the probation period will allow progressive employers to give a chance to people without typical experience or educational backgrounds, opening up new opportunities for them in great careers.”

Chris O’Shea, CEO of Centrica, said:

As the largest Unionised workforce in the energy sector, we are pleased to see the Government publish their landmark legislation providing more rights and flexibility to employees.

At Centrica, we offer a range of policies to support our 21,000 colleagues including flexible working and health and wellbeing support from day one, a leading 10 days paid carers policy, our Pathway to Parenthood which offers comprehensive financial support towards fertility treatment alongside paid leave to for any fertility, adoption or surrogacy appointments, and additional support for neurodivergent colleagues. It’s the right thing to do and we want to help our employees and share best practices with others. Our experience shows that there is a clear business case for doing this with savings from increased retention and ensuring colleagues don’t have to take unplanned absences.”

Helen Dickinson OBE, CEO of the British Retail Consortium, said:

As the country’s largest private sector employer, employing three million people, the industry stands ready to work with government to ensure these reforms are a win:win for employers and colleagues, and maximise employment opportunities, investment, and growth. Many of the expected provisions, including stopping exploitative contracts and offering flexibility in employment, are things that responsible retailers already do. Introducing these standards for everyone means good employers should be competing on a level playing field. We look forward to engaging the government on the details, including around seasonal hiring and the use of probation periods.”

Kate Nicholls, CEO of UKHospitality, said:

I’m pleased the Government has recognised the importance of flexibility to both workers and businesses. This is crucial for hospitality, which employs 3.5m people and provides countless flexible roles for working parents, students, carers and many more.

We look forward to continuing our engagement and consultation with the Government on its plans, which are not without cost, to get the details right for all parties.”

Allison Kirkby, Chief Executive, BT Group, said

BT Group believes that a strong economy is one that works for everyone, and has already adopted many of the measures that will be covered by this legislation.  It will be crucial to get the details right, to avoid unintended consequences and keep the UK competitive, and we welcome the constructive, consultative approach that the Government is taking.

Benjamin Knowles, CEO of Pedal Me, said:

Fair employment is central to an equitable society – so we’re pleased to see these regulatory changes including strong measures to tackle the undermining of fair employment through the gig economy, levelling the playing field.

If you’re looking for the best possible candidates for interview, get in touch with our team today. We specialise in permanent and contract IT recruitment, helping companies just like you source the very best candidates!

How to Take Control of Your IT Recruitment

How to Take Control of Your IT Recruitment

The IT jobs market is HOT right now! With lots of jobs and not enough candidates, it’s more important than ever that you choose the right IT recruiter for you.

If you’re looking for the ideal IT recruiter for your company but feel overwhelmed with the number of recruitment agencies out there, keep reading.  From characteristics of a good recruiter, to ways of finding the best fit for you, here’s a go to guide:

Consider your company needs

What are you recruiting for? And how do you make sure you choose the best agency for you? Understanding your company needs is key when looking for your IT recruitment agency of choice. Therefore, you should look to the agencies who specialise in IT and the specialist role you are looking to recruit.  Agencies that are true specialists will have a stronger network in their sector than a ‘one size fits all’ recruiter.

Consider your budget

It goes without saying that it is imperative that you take your recruitment budget into consideration. However, many recruiters work to different percentages. Some will even reduce their rates for multiple roles or exclusivity. So remember to ask that question to help ensure that you find a recruiter who’s within your reach financially.

interview

Qualities of your ideal IT recruiter

  • Specialised knowledge: Are you recruiting for a specialised area of business? Say you’re looking for a Systems Analyst who has the ability to use all the latest technologies and methodologies. It makes sense to collaborate with a specialised recruiter, who understands the ins and outs of what it takes to succeed in this role.  Some recruiters will have even worked in their chosen specialism themselves.
  • Shared values and working styles: It is crucial that you work with a recruiter who understands and even shares your values and ways of working. Collaborating with a recruiter should make your job easier and take away any stress. This is equally important when it comes to considering your candidate experience. A recruiter is the first point of contact for candidates in your application process. Make sure you are happy for them to represent you.
  • Experience: Another way to understand whether a recruiter is ideal for your business is to take their previous experience into consideration. Have they worked on this area previously? Do they regularly work on senior placements? What success stories can they share with you. With the market as it is at the moment, it’s really important to partner with an experienced IT recruiter.
  • Quality of database and network: You’ve probably heard it before. All an agency does is advertise a vacancy and screen the responses. Then they charge a fortune to do so! And yes, for some recruiters this probably does happen. However, by partnering with a company who has been building a solid database over the last 10 years or more is worth its weight in gold. A recruiters database and network is where your ideal candidates are hiding. They are not waiting to see an advert on a job board. The best candidates are the passive candidates. Those that can be attracted to your company with a unique opportunity. This is where an experienced recruiter stands heads and shoulders above the rest. You want the best candidates IN the market, not the best ON the market.

How to find your ideal IT recruiter

Now you’ve considered your recruitment goals and the type of recruiter you need; it’s time to narrow down your search. But how?

  • Look on LinkedIn: And we don’t just mean look for recruiters. Look in the jobs section and see which recruiters are advertising similar roles. Take a look on the company website too. Whilst this won’t tell you how successful they are at filling them, it’s a good place to start. You know that a company has trusted them to recruit that role. Therefore, it’s an easy way of narrowing down your search.
  • Ask for testimonials: By looking at testimonials, you will gain an understanding of the type of companies’ the recruiter has worked with. Additionally, you’ll gauge how a recruiter has been perceived by candidates depending on their level of support. Sometimes this information will be on an individuals LinkedIn profile too.
  • Have a conversation: A golden oldie – having a conversation. Sometimes you can gauge a recruiter’s passion simply through a phone call. By talking to a recruiter, it gives you a chance to ask how they work. Spend the time you need with the recruiter to make sure that they understand all your requirements clearly. You can usually rate a recruiter on the questions they as you!

If you’re searching for specialist IT recruiters we can help. Our personal experience along with our recruitment expertise makes us stand out in the market. Contact our team today!

The Truth About IT Contractors

The Truth About IT Contractors

IT contractors could be just what you need right now.  As business needs change and fluctuations are more difficult to forecast than previous years, it can be hard to get your headcount right. With the changes we have all seen over the last 12 months, many companies are looking to introduce new technology to support the new way of working. If you, like many others, have additional projects on your to do list this year, an IT contractor is the perfect solution. These projects may also be combined with an increased output and you need more hands-on deck to keep your customers happy. There may be a new piece of work that has come as a surprise and you need more help last minute.

For all these reasons and more – experience the benefits of hiring an IT contractor.

IT contractors are perfect for project work

We understand that IT projects aren’t undertaken on a whim and very often have both time and cost restraints. Getting it right first time and within budget is vital to your business.  We know that you could re-assign someone within your existing team to carry out your new project. And this does work for some companies. However, entrusting something so important to someone who may not necessarily have all of the skills or specific experience comes with risks.   We also know that you could hire someone permanent, but this may not be sustainable once the project is completed. This is where IT contractors are the perfect solution!

Hiring IT contractors to gain access to new skills

An IT contractor will have amassed a huge array of skills and experience from previous contracts. And you can tap in to all these skills. Hiring an IT contractor means that they can bring experience from previous jobs that may be of real value to you.  Maybe they’ve worked on a project that’s of particular interest.  Or, they could have even worked for a competitor! The advantage to you is not just access to the skillset either. With a wealth of experience in similar projects, your IT contractor will be able to start the project quickly without too much set up time.

We have been recruiting IT Contractors and permanent IT staff for over 19 years. We have access to an extensive network of experienced contractors. Let us know all about the project and we will find you an expert IT contractor who has the experience of undertaking that specific project.

IT worker

Save LOTS of time!

Working with an IT contractor when it comes to project work is a real time saver.  And it’s not only by saving you from having to trawl through the 100’s of applications you could receive if you advertised a vacancy.  It’s reference checking, eligibility to work, payroll and everything else in-between! These are all things that we will complete for you when you hire an IT contractor.

The main benefits of hiring IT contractors

Whilst there are many benefits to hiring an IT contractor, we want to highlight the main ones –

  • IT contractors can work out more cost effective than a permanent employee.
  • Only pay for the work completed
  • No additional cost of holiday pay, sick pay, pension or NI
  • You don’t even need to supply them with a desk or a laptop
  • IT contractors are available immediately, so no waiting for notice periods or risking counter-offers
  • You agree project deliverables and deadlines prior to commencing the work
  • You do not have to supervise an IT contractor – saving you time!
  • Complete peace of mind when it comes to costs. Everything is agreed up front, so there’s no hidden surprises.

 

Why use Langley James?

At Langley James, we have the skills, experience, and market knowledge to help you and your company recruit the most qualified IT contract specialists. Our established IT Contract division can source candidates skilled in all mainstream and niche technologies in any area of the UK. And no need to worry about IR35 either. We will be with you every step of the way to make it as simple as possible.

Get in touch with our expert team today for a confidential consultation on 0207 788 6600