James: CAND141877

Apr 21, 2026 | Candidates

Lead Desktop Support / Infrastructure Engineer Ref CN00141877

Permanent £43k

A highly experienced and motivated Lead Desktop Support Engineer with over 20 years of delivering enterprise-level IT support, infrastructure deployment, and end-user solutions across complex environments. Demonstrates a strong track record of leading desktop transformation projects, improving operational efficiency, reducing downtime, and enhancing overall system performance within fast-paced, high-demand organisations.

Brings deep technical expertise across Microsoft technologies, including Windows Server, Active Directory, Office 365, Azure, Intune, and SCCM, combined with solid networking knowledge (TCP/IP, DNS, LAN/WAN) and virtualisation exposure (VMware). Highly skilled in device build, imaging, migration, and lifecycle management, with extensive experience supporting large-scale Windows 10/11 rollouts and enterprise hardware deployments.

Proven ability to lead and mentor teams, coordinate large deployment programmes, and manage high-volume workloads (e.g. processing 100+ device builds per day) while maintaining accuracy and strong documentation standards. Adept at troubleshooting complex hardware, software, and network issues across Windows, Linux, and mobile platforms, ensuring minimal disruption to business operations.

Experienced in working within ITIL-aligned environments using tools such as ServiceNow, with a strong focus on incident, change, and problem management. Combines hands-on technical delivery with strong stakeholder engagement skills, supporting senior executives and collaborating effectively with cross-functional IT teams and third-party vendors.

Recognised for strong communication, adaptability, and a proactive approach to problem-solving, with the ability to perform under pressure and quickly adopt new technologies. Offers a well-rounded understanding of end-user computing, infrastructure, and security, making them a valuable asset in both operational support and project-driven environments.

Key Strengths:

  • Desktop Support Leadership & End-User Computing
  • Windows 10/11 Deployment, Imaging & Migration (SCCM, Intune)
  • Microsoft Technologies (Active Directory, Office 365, Azure)
  • Infrastructure Support (Servers, Networking, VPN, DNS)
  • ITIL Service Management & Ticketing Systems (ServiceNow)
  • Hardware & Software Troubleshooting (Multi-Platform)
  • Security & Patch Management
  • Team Leadership, Mentoring & Stakeholder Support

 

Candidate Summary – Service Desk / IAM Specialist (Team Lead Potential) Ref CN 00183975

South Seat London, Contract £370 per day

A high-performing Service Desk professional with proven experience delivering 1st and 2nd Line support within fast-paced, highly regulated financial services environments. Currently operating within a leading global banking setting, providing critical support to trading-floor and front-office users where speed, precision, and security are essential to business continuity.

Demonstrates strong technical expertise across desktop support, identity and access management (IAM), and endpoint security, with a consistent track record of resolving over 90% of incidents within SLA. Experienced in managing user lifecycle processes (joiners, movers, leavers), administering Active Directory and Azure AD (Entra ID), and enforcing robust access controls including MFA and RBAC in line with security and compliance requirements.

Recognised for a proactive and leadership-oriented mindset, regularly identifying recurring issues, driving process improvements, and acting as a key escalation point for complex incidents. Combines hands-on technical capability with a structured, ITIL-aligned approach to incident, request, and problem management, ensuring high levels of service delivery and user satisfaction.

Brings excellent communication and stakeholder management skills, with experience supporting VIP and front-office users in high-pressure, time-critical environments. Adept at collaborating with infrastructure, cybersecurity, and application teams to resolve issues efficiently and maintain system availability.

In addition to technical expertise, offers strong leadership qualities developed through both professional experience and a background in elite-level sport, demonstrating discipline, teamwork, and the ability to perform under pressure. Now seeking to step into a Service Desk Team Lead or Desktop Support Lead role, with a focus on mentoring teams, enhancing service performance, and driving continuous improvement across IT support operations.

Key Strengths:

  • Service Desk Operations & Team Leadership
  • Identity & Access Management (Active Directory, Azure AD, RBAC, MFA)
  • ITIL-Aligned Incident, Request & Problem Management
  • Desktop Support (Windows, macOS, Microsoft 365, VPN)
  • Endpoint Security & Device Compliance
  • SLA/KPI Management & Continuous Improvement
  • Stakeholder & VIP User Support
  • Tools: ServiceNow, Jira, Intune, SCCM, Citrix, Bloomberg, Cisco Jabber