JOB DESCRIPTION: Support Engineer — Elstree, Hertfordshire — up to £30,000 — Office Based An established IT services provider based in Elstree, Hertfordshire is looking for an IT Support Engineer to join its growing team, working full time from their Elstree office. The business has just secured a new contract with a well known household name client, and is expanding its whole operation by 50% as a result, offering genuine scope to grow alongside the business. You will provide first line technical support via help desk tickets, email and phone, troubleshooting hardware, software and network issues across Windows and macOS environments, and supporting Microsoft Office and other business applications. You will configure and maintain network components including LAN, VPNs, firewalls and wireless access points, assist with system setup, installations and upgrades, and log and resolve issues using tools such as Atera, Splashtop and AnyDesk. Candidates should have at least 3 years of experience in IT support or IT consulting within a corporate environment, along with a solid understanding of networking concepts and common hardware components. Relevant certifications such as CompTIA A+, Network+ or Microsoft Certified Support Technician are advantageous but not essential. This is a genuinely people facing role, requiring strong communication skills and a proactive, customer service minded approach, ideal for someone who wants ownership and variety in a small, growing team rather than a narrow slice of a much larger operation. Paying up to £30,000.