JOB DESCRIPTION: IT Assistant – Become a Salesforce Specialist, AltrinchamIT Assistant (Become a Salesforce Specialist) required for a prestigious, multi-site brand based at their Head Office in Altrincham. Offering a £35,000 base salary plus full, funded training and official accreditation, this permanent role is designed specifically for someone with 1+ years of experience in IT Support or Application Support who wants to step away from broad IT firefighting and retrain into a highly valued Salesforce Specialist. You do not need prior Salesforce experience to apply for this role. Working directly as the sole assistant to the IT Manager, you will inherit a modern cloud infrastructure for 120 users across 5 locations. Because the core network and desktop environments are fully managed by an external Managed Service Provider (MSP), standard IT troubleshooting is minimal and will only take up about 30% of your time. The remaining 70% will be dedicated to mastering the Salesforce ecosystem, with the company fully funding your training courses, learning pathways, and official certification exams from day one. This is a full-time, office-based role (5 days a week in Altrincham, with occasional travel to other UK sites) requiring a solid technical foundation. While the company will happily provide a pathway into coding and development later if you choose, Salesforce is heavily focused on intuitive "No-Code / Low-Code" visual tools—meaning you can deliver massive business impact and secure prestigious qualifications without needing a software engineering background. Key Responsibilities ·70% Salesforce Transition: Learning the ecosystem inside out, configuring workflows, managing user access, and tailoring the platform for 120 users. ·30% Internal IT Support: Acting as the face of internal support for light, Level 1/2 troubleshooting that falls outside the external MSP's remit. ·Team Collaboration: Working 1-on-1 with the IT Manager to ensure system stability across all 5 business locations. What You Bring ·Minimum 1+ Years of Commercial Experience: A solid background in IT Support, Helpdesk, Service Desk, or Application Support. ·The Right Ambition: A deliberate desire to pivot away from generalist IT support to gain elite, specialized software skills. ·Location Flexibility: Happy to be based full-time in the Altrincham head office (5 days a week), with flexibility for occasional travel to other branches. What is on Offer ·£35,000 Base Salary: A strong starting salary that rewards your foundational IT experience while you learn. ·Fully Funded Training & Accreditation: Complete financial backing for all your Salesforce courses, study materials, and official exam certifications. ·Direct Mentorship: One-on-one training from an experienced IT Manager in an agile, professional environment where your work has immediate visibility.