Junior Service Desk Analyst is required by a small financal firm, paying up to £30k working onsite from their Head Office in Central London. You will be joining a close knit team of 6 who support around 120 end users.

The successful Junior Service Desk Analyst will work along side the Service Desk Analyst and will troubleshoot and resolve all first line issues in to the desk while learning 2nd line support along the way. Along with day to day BAU you will also support the 2nd/3rd Line Technical Analyst with Projects and help them with ideas to develop the IT functions.

Knowledge of as many of the following is highly desirable;
Windows 10/11,
Microsoft Entra/ Azure,
Zero Client and Thin Client
Windows Server 2016, 2019, 2022 administration and troubleshooting,
Active directory, Group Policies, DHCP and Remote Desktop Services
Security best practices
Networking principles and troubleshooting
SQL scripting, PowerShell and Visual Basic

This role will probably suit someone who has around 12-18 months experience and a basic understand of the required skills and looking to develop themselves further.