JOB DESCRIPTION: Service Desk Analyst is required by a small Professional Services firm, paying up to £34k working onsite from their Head Office in Central London. You will be joining a close knit team of 6 who support around 120 end users. This will become a Hybrid role The successful Service Desk Analyst will work along side the Service Desk Analysts and will troubleshoot and resolve all first line issues in to the desk while learning 2nd line support along the way. Along with day to day BAU you will also support the 2nd/3rd Line Technical Analyst with Projects and help them with ideas to develop the IT functions. Knowledge of as many of the following is highly desirable; Office365 Admin Microsoft Entra/ Azure, Zero Client and Thin Client Windows Server 2016, 2019, 2022 administration and troubleshooting, Active directory, Group Policies, DHCP and Remote Desktop Services Security best practices Networking principles and troubleshooting SQL scripting, PowerShell and Visual Basic This role will probably suit someone who has around 12-18 months experience and a basic understand of the required skills and looking to develop themselves further.