JOB DESCRIPTION: Technical Project Manager Portal Programme Position Summary The Technical Project Manager will lead the delivery of the new Customer Portal—an enterprisecritical digital product replacing the legacy SAP Portal and Qlik-based customer interfaces. The programme underpins the broader digital strategy, including migration of operational and reporting data into Microsoft Fabric, adoption of modern customercentric UX, deep systems integration (SAP ECC6/WM, TMS, telematics, Fabric), security uplift, and APIdriven services. The role ensures the portal is delivered on time, within scope, and to a high standard of technical robustness, security, and customer experience. The TPM will operate across IT, Operations, Commercial, Data & Analytics, thirdparty delivery partners and senior stakeholders. Key Responsibilities 1. Project Leadership & Governance Endtoend management of the Portal project, ensuring alignment with Company’s 5year landscape strategy and Customer Portal ambitions. Own delivery roadmap across discovery, design, data readiness, build, integration, UAT, golive and hypercare. Establish effective governance, RAID management, reporting, and steering updates. Manage crossfunctional dependencies (e.g., Data Lakehouse, SAP data extraction tooling, TMS integration, telematics APIs). 2. Technical Delivery & Architecture Coordination Act as the central coordination point between internal technical teams (SAP, Data Platform, Infra, Security), and other external partners delivering portal components and data connectors. Ensure the new portal meets the architectural direction: modular, decoupled, APIenabled, cloudhosted, and powered by Microsoft Fabric for reporting. Translate business requirements into detailed technical deliverables—especially around inventory visibility, POD access, delivery tracking, reporting, and user management. Oversee integrations with SAP ECC6 via OData/API, including stock freeze/unfreeze workflows and highvolume transactional processes. 3. Data & Reporting Enablement Work with the Data & Analytics team and Fabric implementation partners to ensure normalized, governed datasets are ready for the portal. Coordinate development and embedding of Power BI dashboards inside the portal where appropriate. Validate data quality, latency, and performance against customer expectations (incl. realtime telematics via Microlise/TrueTAC). 4. Vendor & Partner Management Lead the daytoday engagement with developers (UX, mockups, frontend dev) and other delivery partners. Oversee RFP/contracting cycles linked to portal build, APIs, Fabric pipelines, or SAP extraction tooling (e.g., SAPIO, Simplement). Ensure alignment to Company’s security requirements, pen test remediation, GDPR/WCAG compliance and group cyber posture. 5. Customer Experience & Business Readiness Ensure the portal delivers a unified customer experience replacing the fragmented SAP and Qlik interfaces. Shape customerfacing functionality including: oRealtime inventory insight oDelivery scheduling & live tracking oPOD access oAdhoc reporting oDocument repository oOnline booking diary oUser/admin role management Lead UAT coordination, business change, comms, training materials, and customer adoption plans. Key Skills & Experience (Essential) Demonstrable experience leading technical digital product delivery, ideally customer portals in logistics, supply chain, or similar enterprise environments. Strong understanding of: oSystems integration patterns oETL/ELT pipelines and data engineering concepts oCloud architectures (Azure preferred) oMicrosoft Fabric & Power BI oSAP platforms (ECC6/WM), especially data extraction and API behaviours. Ability to coordinate complex stakeholder groups (Operations, IT, Finance, Data, Vendors). Strong governance, planning, and execution discipline—able to run structured transformation programmes under time pressure. Familiarity with secure development, pen testing cycles, remediation and cyber standards. Key Skills & Experience (Desirable) Background in logistics, warehousing or transport management systems. Experience with realtime telematics integrations (e.g., Microlise). Understanding of GraphQL, API gateway patterns, and eventdriven architectures for future APIasaservice enablement. Personal Attributes Highly structured, deliveryfocused and calm under pressure. Able to translate between technical and business stakeholders. Proactive problemsolver with strong analytical and communication skills. Collaborative, confident working across multiple organisational boundaries. Customercentric mindset with attention to detail and UX quality.