JOB DESCRIPTION: Service Desk Analyst contractor required for 3 months + paying £250 per day by an impressive, global organisation within the financial sector. The company prides itself on its professional atmosphere and its ability to get things done. The Service Desk Analyst will join the IT Operations Team and serve as the first point of contact for all incoming IT issues including password resets and hardware installations across the companies 100 users within their London and European offices. You should have experience in the support and use of Active Directory, MDM Office 365 Admin and an ITSM Ticketing system. Prior experience supporting a financial environment would be extremely beneficial. The Role and Responsibilities This role acts as the first point of contact, providing 1st and 2nd line support to approximately 100 users spanning our London headquarters and various international offices. Key day-to-day responsibilities include: ·Serving as the primary contact for all incoming IT incidents and requests. ·Resolving issues within your skill set (2nd line resolution) or escalating tickets to the appropriate internal teams promptly. ·Managing user accounts and access, including password resets via Active Directory. ·Assisting with the installation, configuration, and support of hardware and software across the organization. ·Managing and supporting all Mobile Device Management (MDM) and telephony (Avaya/Cisco) infrastructure. ·Handling administrative tasks such as application access and security request generation. ·Ensuring all support processes and solutions are accurately documented. Essential Skills and Experience Candidates must demonstrate proven, hands-on experience in the following technical areas: ·Active Directory (AD): Proficient use and support for user and group management. ·Office 365 Administration: Experience managing user licenses, groups, and basic email/Exchange issues. ·ITSM Ticketing System: Prior experience using an IT Service Management platform (e.g., ServiceNow, Jira Service Desk). ·MDM Support: Experience supporting a Mobile Device Management platform. ·Networking and Telephony: Basic knowledge of networking principles and support for Avaya/Cisco telephony solutions. ·Operating Systems: Strong support experience across Windows environments. ·VIP Support: Proven experience providing discreet, efficient support to executive and VIP level end-users. Highly Desirable: Previous experience supporting users within a formal financial services or regulated environment. Candidate Profile ·Exceptional communication skills, demonstrating a high degree of professionalism and a customer-focused approach. ·A proactive, hard-working, and self-motivated attitude with the proven ability to maintain composure and work effectively under pressure. This is an excellent opportunity for a seasoned 2nd Line Support professional to benefit from project involvement and exposure within a high-performance environment. Apply Now!