JOB DESCRIPTION: Service Desk Contractor required by a Managed Service Provider in North West London with Windows and Mac skills including supporting Google WorkSpace Office365, MDM Jamf. Kandji and InTune located in close proximity to the Acton stations, We are seeking someone for an immediate start and can pay upto £240 per day. This isn't your average 1st/2nd line support role. We're looking for a proactive, on-site Service Desk Engineer to be the front line of our IT support in North Acton. This role is a mix of day-to-day support, escalating tricky issues, and hands-on hardware troubleshooting. If you thrive in a fast-paced MSP environment and have a knack for solving problems before they become crises, we want to talk. What You'll Be Doing ·First Point of Contact: You'll be the go-to person for our end users, providing 1st and 2nd line support for everything from Windows and macOS to mobile platforms. ·Support Maestro: You'll manage incidents and requests using Autotask PSA and Datto RMM, ensuring nothing falls through the cracks. ·Cloud & Identity: You'll support and administer Microsoft 365, Google Workspace, and identity solutions like Okta and Azure AD. ·Security & Networking: You'll troubleshoot and support endpoint security with tools like Bitdefender, Ironscales, and Mimecast, plus handle VPN access and Wi-Fi issues. ·Device Management: You'll be a pro at remote and deskside support, including device imaging, setup, and troubleshooting for both Apple (Jamf, Kandji) and Windows (Intune) devices. ·Documentation Guru: You'll contribute to our IT knowledge base on IT Glue and Confluence, making sure our solutions are well-documented for the whole team. What You Need ·Proven Experience: You've got a solid background in 1st and 2nd line support. ·Technical Know-How: You're a wizard with the systems listed above. ·Excellent Communication: You can talk to anyone, from a CEO with a locked account to a new hire with a broken mouse, with a cool head and a friendly attitude. ·Problem Solver: You don't just fix issues; you find the root cause and prevent them from happening again. This is a contract role where you'll be a key part of a dynamic IT team. If you're ready to make a real impact and love the challenge of an MSP environment, apply now.