Support Engineer, 33k, Putney Bridge, MSP, Investment, Finance
Nov 6, 2020
Support Engineer, 33k, Putney Bridge, MSP, Investment, Finance
Nov 6, 2020

2nd Line Support Analyst, with a salary of up to £33,000, required by an expanding Managed Service Provider (MSP), based in Putney, that assists organisations in many sectors, but particularly within the investment, marketing, and construction. The company specialises in cloud-based solutions as well as infrastructure and network support and have clients all over the world. The 2nd Line Support Analyst will be at a solid 2nd line skill level and knowledgeable in Hyper-V, VMWare and Veeam.

Day to day, the 2nd Line Support Analyst will work within a team of 13, in a tight-knit environment where staff work together in synergy towards common goals. As well as providing excellent service desk support, there will be a whole range of projects to get involved in. This will include Office 365 and on-prem to cloud migration, hard drive encryption global roll outs and the roll out of the Cisco network solution. They will also provide support to high-end video conferencing solutions and large-scale office moves, communicating effectively with 3rd party suppliers at every turn.

This role will suit a solid second liner who has been trying to bridge the gap to supplying 3rd line support. You will be motivated, a team player and keen to expand their knowledge in every aspect of IT

Relevant skills and experience:

  • Experienced in the Desktop Engineer role and confident in resolving 2nd line issues within ITIL framework
  • Knowledgeable in supporting virtual environments particularly VMWare/Hyper-V
  • Adept in managing AD, DNS, DHCP, Group Policy, O365 and VC solutions such as Skype, Teams, Zoom and Webex.
  • Familiar with supporting VoiP, Sophos and Cisco.
  • Ability to travel to customer sites within London and abroad when necessary.

This is a great organisation for a solid 2nd line support professional to join and extend their skills towards 3rd line support and project work. A fun and fast-paced working environment with an attractive benefits package including office perks, E-Scooters, performance bonuses and international holiday rewards.

Don’t miss out on this opportunity – apply right away.

Job Information

Job Reference: JO0000011895a_1604663039
Salary:
Salary From: £30000
Salary To: £33000
Job Locations: England, London, Putney
Job Types: Permanent
Job Skills: VMWare, HyperV,, ITIL, DNS, DHCP, Group Policy, O365, Skype, Teams, Zoom, Webex VoiP, Sophos, Cisco

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