2nd Line Support Analyst, with a salary of up to £33,000, required by an expanding Managed Service Provider (MSP), based in Putney, that assists organisations in many sectors, but particularly within the investment, marketing, and construction. The company specialises in cloud-based solutions as well as infrastructure and network support and have clients all over the world. The 2nd Line Support Analyst will be at a solid 2nd line skill level and knowledgeable in Hyper-V, VMWare and Veeam.
Day to day, the 2nd Line Support Analyst will work within a team of 13, in a tight-knit environment where staff work together in synergy towards common goals. As well as providing excellent service desk support, there will be a whole range of projects to get involved in. This will include Office 365 and on-prem to cloud migration, hard drive encryption global roll outs and the roll out of the Cisco network solution. They will also provide support to high-end video conferencing solutions and large-scale office moves, communicating effectively with 3rd party suppliers at every turn.
This role will suit a solid second liner who has been trying to bridge the gap to supplying 3rd line support. You will be motivated, a team player and keen to expand their knowledge in every aspect of IT
Relevant skills and experience:
- Experienced in the Desktop Engineer role and confident in resolving 2nd line issues within ITIL framework
- Knowledgeable in supporting virtual environments particularly VMWare/Hyper-V
- Adept in managing AD, DNS, DHCP, Group Policy, O365 and VC solutions such as Skype, Teams, Zoom and Webex.
- Familiar with supporting VoiP, Sophos and Cisco.
- Ability to travel to customer sites within London and abroad when necessary.
This is a great organisation for a solid 2nd line support professional to join and extend their skills towards 3rd line support and project work. A fun and fast-paced working environment with an attractive benefits package including office perks, E-Scooters, performance bonuses and international holiday rewards.
Don’t miss out on this opportunity – apply right away.