Support Analyst, Professional Services, London City, £30k
May 20, 2020
Support Analyst, Professional Services, London City, £30k
May 20, 2020

1st/ 2nd Line Support Analyst required by a Professional Services firm based near Liverpool Street Station in Central London and are offering £30k pa. Reporting to the IT Systems Manager you will provide and friendly and helpful IT support service as part of a small team to approximately 300 end users in a professional services environment.

The successful Support Analyst will spend their time working from an IT Service Desk, assisting with moves/changes, performing continual maintenance on firm wide technology and assist with IT Administrative duties.

Technical skills/experience required:

  • Exchange and Outlook email applications – versions 2010 and above
  • Mimecast (or equivalent email archiving/security solutions)
  • ITIL Foundation certificate is desirable
  • Recent technical working knowledge of some or all of the following:
    • TCP/IP networking topology’s
    • Windows Desktops
    • Windows Server 2003/R2 2008/2012
    • Microsoft Office 10/13
    • McAfee/Sophos or similar
    • Active Directory User and Computer administration
    • Signify and WiFi, 3G/4G, RSA
    • Mobile Devices iPhone/iPad/Android/Backberry
    • Remote Desktop/CitrixTerminal Services
    • Telephone systems administration
    • Any professional services sector specific applications such as Elite 3E, DTE IntApp TIME, BIGHAND or InterAction CRM is desirable

If you are a confident 1st/ 2nd Line Support Analyst and used to providing a VIP Level of support within a law firm then this is a perfect opportunity to join them as they grow.

Job Information

Job Reference: JO0000011658_1589981659
Salary From: £28000
Salary To: £30000
Job Locations: England, London, City of London
Job Types: Permanent
Job Skills: Windows Server, Office 365, Mimecast, Citrix, Remote Desktop, Terminal Services, Active Directory,

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