Senior IT Infrastructure support technician required for an integrated supply chain organisation within the Trafford Park area of Manchester. Bringing a solid technical skill set with heavy Windows exposure, the IT Infrastructure technician will join a progressive, fast-paced IT environment, offering internal career progression and project involvement.
-Taking 1st and 2nd line IT queries and logging tickets
-Act as first point of escalation for the 1st Line Helpdesk Service Team.
-Liaising with 2nd and 3rd line engineers, escalating complex queries where applicable
-Offering support to end-users with regards to efficiencies and problem prevention
-Completing upgrades and installations of hardware and software
-Be involved in project support when required, offering ideas and potential solutions
-General networking support, routers, switches, firewalls and VPN
-Office 365 administration and query resolution
Having a MCSE or CCNx certification would be advantagous.
The ideal Infrastructure Technician will possess a strong technical skillset including Windows 10, IP Telephony, LAN/WAN, Office 365 and Microsoft packages.
This is a chance to work with a quality company alongside skilled IT Professionals. If you want to feel valued and benefit from learning and development opportunities, then this is the job for you.