Helpdesk Support Technician required by a leading Global Company based in Central London with over 150 offices globally and 5000 staff. This organisation is a great environment to broaden your already established 1st line support skills and develop further in your career in a company that can offer multiple directions for progression. The Helpdesk Support Technician will thrive within a fast-paced environment where they will be assisting with everything from password resets to working collaboratively with field engineers who are on the ground.
The Helpdesk Support Technician will be supporting internal clients in the UK and abroad with the main focus being upon providing support in a friendly and approachable manner. Exceptional communication skills are just as important as being technically knowledgeable
The Helpdesk Support Technician will act as the first point of contact for all incoming called, ensuring they are triaged, resolved or escalated to the correct member of staff in line with predetermined KPI’s and SLA’s.
Skills & Knowledge Required
– Experienced in receiving and resolving issues relating to Active Directory, Office 356 & Network connections with a Windows environment
– Familiar with the use of ticketing Systems
– Exceptional written and verbal communication skills,
This is a growing company with great aspirations where they welcome IT professionals looking to develop and further their careers. A welcoming and fun environment, this is not a place where you will have to conceal a bubbly and chatty personality and you will be fully encouraged to be yourself. and flourish. Apply now!