1st/ 2nd Service Desk Manager for the EMEA region is required by a leading Global Company based in Central London with over 150 offices globally and 5000 staff, to lead a Service Desk team with 10 direct reports.
The successful Service Desk Manager will be joining an established team and will be the main port of call for all C level staff in the EMEA region and be responsible for the management, training and support to 10 1st/2nd Line Technicians who together deal with issues from internal clients in the UK and abroad.
The Service Desk Manager’s team is the first port of contact for all issues. They are responsible for ensuring all calls are triaged before escalating and assigning each ticket to the relevant person to fix the issues. You will need to be able to manage and liaise with the Global Service Delivery Manager to ensure your team are clearing ticket backlogs and responding quickly.
This is a growing company with great aspirations, this role will ideally suit a passionate individual looking for a career in an exciting company offering training, progression and endless possibilities. This company believes interpersonal skills are as important as technical skills and always push for you to achieve the next level in your career.
At present they are all working remotely but very eager to get back into their newly redesigned, purpose-built IT Helpdesk office which they haven’t spent a day in because of lockdown!
Apply right away to avoid disappointment.