2nd/3rd Line Cloud Engineer – VoIP – Networks – 45k
Nov 14, 2022
2nd/3rd Line Cloud Engineer – VoIP – Networks – 45k
Nov 14, 2022

2nd/3rd Line Cloud Technician is required by a well established Cloud Communications Provider based in Central London paying up to £45k. You will be a senior escalation for all 3rd line support needs on the service desk and will once trained will act as a Team Lead/ mentor for the three 1st line technicians who are currently training to be Cloud network engineers.

The successful 2nd/3rd Line Technician will need to hit the ground running as you will be working alongside the IT Manager on a busy service desk and will help take some of the work load away form him they encourage people to resolve issues on the phone rather than via email so you must hold excellent communicational skills.

Skills & Experience

  • Experience with Microsoft Teams Voice and Collaboration.

  • Knowledge working with Azure, AWS or Public cloud.

  • Proven working knowledge and experience of network technologies and principles such as VLANS, VPN’s and firewalls

  • Strong knowledge of Fortinet product suite.

  • Excellent understanding of IT networks including TCP/IP, DNS and DHCP

  • WLAN deployment design and troubleshooting

  • Experience working in accordance with ITIL frameworks.

  • Knowledge of and support of VoIP Services, Session Border Controllers, Meraki Switches, Meraki APs, Avaya IPO and Avaya handsets

This role will suit someone who is currently providing 2nd and 3rd line support in a cloud environment and looking to take the next step in their career.

Job Information

Job Reference: JO0000013754_1668439183
Salary From: £35000
Salary To: £45000
Job Locations: England, London, City of London
Job Types: Permanent
Job Skills: VoIP, MSP, TCP/IP, DNS, DHCP, Teams, Azure, Firewalls, Switches

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