2nd Line Support Technician required to join a fast-paced, progressive distribution company in Finchley, Barnet.
Joining the organisation on a full time, permanent basis, the 2nd Line Support Technician will form a stand-alone role supporting a user base of approximately 35 users in the Finchley office as well as occasionally support for an additional remote office.
The 2nd Line Support Technician will perform 1st and 2nd line duties, supporting users remotely and desk-side, bringing versatility and enthusiasm to create a solid service delivery and support function to the IT’s infrastructure.
Responsibilities will include:
- Logging and Resolving 1st-2nd line ticket enquiries
- Setting up new users and amending passwords
- Maintaining hardware and software, including upgrades and migrations
- Telephone system support
- Report writing and data analysis
- Administration of MS Dynamics Nav, Office 265, Windows 10
The 2nd Line Support Technician position will provide a dynamic, self-motivated IT Professional with the opportunity to perform a 360 degree role, having access to all functions relative to keep a user base live and efficient. The technician will be able to make the role their own, bringing fresh ideas and new tech to the forefront of the organisation.
A technical test will be included as part of the hiring process so, all applicants should be confident in their ability, be able to demonstrate, hands on, their skills within an IT environment.
Up for the challenge? Apply today.