2nd Line Support is required by a well established Digital Technology firm based in Central London paying up to £36k. You will be working in a MAC heavy environment supporting around 150 end users.
The successful Support Engineer will get involved with the hands-on, day-to-day 1st and 2nd Line support across the organisation and will include VIP Support both remotely and desk side support to internal staff and clients. You will troubleshoot the initial ticket and work with the user and senior teams to establish a solution and resolve the ticket.
In return, you can take advantage of a flexible benefits scheme that is tailored to you, the opportunity to work in exciting projects if you show the passion and hard work and possibilities for progression within a company that wants to invest in you.
The successful IT Desktop Support Engineer will have experience working with both MAC and Windows Platforms, Office 365, Active Directory, Azure, Intune and MDM for iOS and Android devices.