Service Desk Analyst required by one of Britain’s best loved brands within the retail sector. The company have thrived throughout the last 18 months, hiring continuously and implementing new benefit structures and ways to reward their staff. The Service Desk Analyst will be joining a team of 3, you will act as the first point of contact for any IT related issues across the business, supporting head office, warehouse and store technology as well as staff.
The Service Desk Analyst will have experience supporting a Windows environment, have the ability to fix software issues as well as PC and laptop builds, preferably with some knowledge and an interest in cyber security. Day to day, the Service Desk Analyst will assist in the management of all incoming calls and tickets, escalating to the correct team members when needed.
You will be working alone some days so it is essential you hold experience working up to 2nd line level and confident dealing with Active Directory, Exchange, Group Policies, EPoS Systems, MS Office, in particular, MS Teams, Sharepoint and Office 365 and have a good understanding of network issues and how to troubleshoot them.
You must also hold an ITIL Certification or have experience working in an ITIL environment.
This is a great opportunity to work for one of the most loved retail organisations within the UK, with management who are working to make their staff feel valued. Apply now!