1st 2nd Line IT Support Technician, Darlington,up to 24k
Apr 27, 2020
1st 2nd Line IT Support Technician, Darlington,up to 24k
Apr 27, 2020

IT Support Technician required to join a fast-paced help-desk team supporting a reputable finance business at their head office in Darlington.

Employed on a full time, permanent basis, joining an existing IT delivery team, the support technician will form a pivotal role in servicing site-wide divisions with 1st and 2nd line support issues.

Experience within a help-desk environment, working at pace will be essential to perform this role effectively, accompanied by an ITIL qualification to aid the understanding of the operational area.

Responsibilities include:

  • Taking inbound calls on the help-desk
  • Logging and managing tickets
  • Password re-sets and admin-level configurations and changes
  • Logging accurate data for transfer to 3rd line engineers
  • Desk-side support with applications
  • Printer and laptop setups
  • Installation of anti-virus software and packages

This opportunity will be available for an immediate start following a full interview process. Apply today.

Job Information

Job Reference: 11776_1588006626
Salary From: £20000
Salary To: £25000
Job Locations: England, County Durham, Darlington
Job Types: Permanent
Job Skills: Helpdesk, Service Desk, 1st Line, 2nd Line, ITIL, O365, Windows 10

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